Warranty Policy

Dear HyperServer Technology customer

Hope everything goes well.

Thank you for patronizing the HyperServer’s products.  In order to protect your rights, please carefully read the following warranty regulations after purchase (this regulation applies to all products of the HyperServer):

Warranty Notice:

1. Has exceeded the warranty period.
2. Altering or tearing up product barcodes without authorization.
3. The serial number or model of the returned product does not match the product itself.
4. Damage caused by transportation when the customer sends it back for repair.
5. Product failure or damage caused by failure to install, use, maintain or store in accordance with the correct steps. 
6. Product failure or damage caused by force majeure such as earthquakes, fires, floods, lightning strikes, etc.
7. Product failure or damages caused by other problems that not caused by product design, technology, manufacturing, quality, etc.
8. Without our company’s  permission,  unauthorized  modification of its own  inherent configuration files or unauthorized disassembly and repair.
9. Product damage caused by accidental factors or human behavior, such as input of improper voltage, high temperature, water ingress, mechanical damage, falling, severe oxidation or raw embroidery of the product, etc.

Duration of Warranty:

1. Warranty Period: 1 Year.
2. Warranty policy: within 1 year from the date of sale, if the product has quality problems, the cusomter can go to the maintenance point or send it back to our company for free maintenance (the round-trip freight is borne by the customer).
3. Paid maintenance policy: When the product exceeds the warranty period and is not damaged by human beings, a paid service can be provided, and only the material fee will be charged (the round-trip postage will be borne by the customer).

Note: When the product is abnormal during use, please contact the sales or our technical engineer to confirm whether the product has quality problems or not before return it for repair.

All costs of dispatch,transport,customs and insurance will be at the owners expense.

Technical support and software upgrade service.

Before you send the product for repair, please call our technical engineer to confirm whether the product is faulty. At the same time, you can inquire about more  service  content  in  the  “Support”  on  our website.